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Privacy Policy

Last updated: March 5, 2026

Wash Cycle Laundry Inc. or its subsidiaries ("Wash Cycle," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit washcyclelaundry.com (the "Site") or use our services.

1. Information We Collect

Information You Provide

When you submit a quote request, schedule a plant tour, contact us, or subscribe to our newsletter, we may collect:

  • Name and job title
  • Business name and address
  • Email address
  • Phone number
  • Information about your laundry needs (business type, volume, frequency)

Information Collected Automatically

When you visit the Site, we automatically collect certain information through analytics tools:

  • Pages visited and time spent on each page
  • Scroll depth and interaction patterns
  • Referring website or source
  • Browser type and device information
  • Approximate geographic location (city/region level, derived from IP address)

We use PostHog for website analytics, routed through our own domain (t.washcyclelaundry.com). PostHog is configured in "identified only" mode, meaning we do not create individual user profiles for anonymous visitors. Person-level profiles are only created when you voluntarily submit your information through a form.

Session Recordings

We may record anonymized browsing sessions (mouse movements, clicks, and scrolling) to understand how visitors use our Site and improve the user experience. These recordings do not capture keystrokes in form fields or any sensitive information you enter.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your quote requests and inquiries
  • Provide and improve our commercial laundry services
  • Send service-related communications
  • Understand how visitors use our Site so we can improve it
  • Analyze our quote wizard funnel to improve the customer experience
  • Send occasional marketing communications (only with your consent; you can unsubscribe at any time)

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers that help us operate our business (e.g., our CRM system, email service provider, analytics platform). These providers are contractually bound to use your data only for the services they provide to us.
  • Legal requirements — We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.

4. Cookies and Tracking

Our Site uses cookies and similar technologies for analytics purposes. Specifically:

  • PostHog analytics — Uses a first-party cookie to distinguish unique visitors and track sessions. No cross-site tracking is performed.
  • Essential cookies — Required for basic site functionality.

We do not use third-party advertising cookies or participate in ad networks. You can disable cookies through your browser settings, though some site features may not function as intended.

5. Data Storage and Security

Your information is stored securely using industry-standard measures:

  • Quote submissions are transmitted over HTTPS and stored in our CRM system
  • Analytics data is processed by PostHog (US-hosted cloud infrastructure)
  • We limit access to personal information to employees who need it to perform their job functions

While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

  • Quote request data is retained in our CRM for the duration of our business relationship and a reasonable period thereafter
  • Analytics data is retained for up to 24 months
  • You may request deletion of your personal information at any time by contacting us

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Opt out of analytics tracking by using your browser's Do Not Track setting or a privacy-focused browser extension

To exercise any of these rights, contact us at support@washcyclelaundry.com.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., press articles, scheduling tools). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Site and services are directed at businesses, not individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Wash Cycle Laundry Inc.
Email: support@washcyclelaundry.com
Phone: (267) 244-1021