An Inside Look Into Our Operation
Hi, this is Hayley from Ash Cycle Laundry. How can I help you? You’d like to set up an account with us? Wonderful I’m going to take down some information of where you’re located and what sort of needs you have. I will relay it back to our operational team, answer any of your questions, and we can get you set up and visited as soon as tomorrow. How does that sound? Wonderful Okey. We look forward to working with you and I hope you have a wonderful day. Thank you, DELUXE Cleaning SolutionsTHE DEACON
Meet Hayley : Our Customer Care Manager
Tell us about yourself Can you tell us about your organization and the work you do? Hi, My name is Hayley and I am the customer care manager here at WashCycle. My job includes overseeing communication with our customers as well as our operational team, making sure that each interaction is as smooth as possible, timely and aligned with our standards. I also contribute to our marketing efforts, helping to shape how we connect with you guys and represent, the Wash Cycle brand. What’s a typical day like for you? A typical day for me starts with daily check ins with our team to review schedules, track any potential delays and ensure that our customers are informed every step of the way. I also manage any incoming request that you may have and making sure that everything is running smoothly behind the scenes. I, also participate in weekly team meetings. That gives us the chance to review client satisfaction, address any concerns, as well as brainstorm ideas how we can improve. Every day is pretty balanced of coordinating, communication and problem solving. What makes Wash Cycle different from other laundry services? What makes Wash Cycle Laundry different is how big and inclusive our team is and the way that we work together. Everyone here shares the same commitments to putting the customer first and we’re always looking for ways to improve. Some big changes, some small changes, but welcoming ideas from anyone on the team. At Wash Cycle Laundry, I definitely feel like all of our voices matter. What’s one thing customers might not know about our work here? How complex and detailed running a commercial laundry operation really is. there are so many factors involved from logistics, equipment, staffing, quality control, just to make sure that everything goes out as perfect as should. The behind-the-scenes process play a critical role in our daily success and for it. Arriving to your loading dock. I truly enjoy being a part of a company like Wash Cycle Laundry. The teamwork, the shared purpose, the constant drive to do better, it all makes us more than just a job. It’s a place where I feel really proud to work.
Client Spotlight: Yowie Hotel’s Seamless Laundry Experience
Can you tell us a bit about your business and with you do? My Name is Valerie Abitbol. I’m one of the partners here at yowie hotel.We operate yowie Hotel which is an invisible service boutique hotel in the heart of queen Village in Philadelphia. Our vision was to create a space that felt warm, welcome and was the guest room to the neighborhood. How did you find out about Wash Cycle Laundry? We were looking for a local, reliable linen service that aligned with our values particularly around sustainability and community. After researching several options, wash cycle laundry stood out to us and we heard great things through word of mouth, We first partnered with wash cycle laundry when we opened the deacon in 2019 and it was the easy decision to continue working with wash cycle laundry when we opened the yowie hotel in 2020. How has Wash Cycle Laundry helped your business? Wash cycle laundry has been a huge help in streamlining after linen operation our hotels. Turnaround is quick, the quality is consistently excellent and the communication is very reliable. These are all huge deals in hospitality industry, especially when we’re jungling. What do you appreciate most about our services? It’s the reliability, the attention to detail and the people it it’s clear wash cycle laundry takes pride in their work and values, their clients and their team. From our linens coming back meticulously folded to the flexibility wash cycle laundry has shown with last minute changes to the responsiveness of their team. There’s a consistent commitment to service here. They’re always willing to problem solve and to collaborate which is made a true partner in this operation. Special Thanks toYOWIE
Building Strong Teams Through Meaningful Partnerships: Our Work with Lynn STAR
When we opened our doors in Lynn, we knew that building a great team would be essential to delivering the high-quality commercial laundry services our hotel, gym, salon, and spa customers depend on. For us, that means that we looked hard for community partners who could help refer job candidates to us, even if they came from non-traditional sources. Our partnership with the Lynn STAR Reentry Center has become one of the most rewarding aspects of our business operations. Ryan Beckett, an employment specialist at Lynn STAR, recently shared insights about our two-and-a-half-year collaboration, and his perspective really captures what makes this partnership work so well for everyone involved. Lynn STAR serves justice-involved individuals who are working to rebuild their lives, providing support with everything from substance use and mental health needs to employment connections and educational opportunities. When Lynn STAR’s director Stacie Bloxham first reached out to us back in 2022, she’d done her homework and recognized that our values aligned perfectly with theirs. Both organizations believe in second chances and fair chance employment – the idea that everyone deserves an opportunity to contribute meaningfully to their community. Since then, we’ve provided stable employment opportunities to about twelve STAR participants, and the results speak for themselves. These aren’t just jobs – they’re living-wage positions that offer the consistency and routine that’s so crucial during the reentry process. But what really makes this partnership successful is our willingness to accommodate the unique challenges that people in reentry face. Flexibility That Makes a Difference We’ve learned that supporting employees during reentry means being flexible in ways that traditional employers often aren’t. That might mean accommodating probation and parole schedules, providing time for medical appointments, or allowing scheduling flexibility for other essential programming. It’s not complicated – it just requires understanding that people’s paths back to stability aren’t always linear. The feedback we get from STAR participants consistently focuses on gratitude and the sense that we’re helping them get their feet planted firmly on the ground again. Ryan mentioned that the workplace camaraderie is strong, with team members from different cultural backgrounds learning from each other – some are even motivated to learn Spanish to better communicate with their colleagues. What strikes us most about this partnership is how it demonstrates that doing the right thing and running a successful business aren’t mutually exclusive. These employees bring dedication, reliability, and a genuine appreciation for the opportunity that translates into quality work. They understand the value of stable employment because they’ve experienced life without it. Our partnership with Lynn STAR has taught us that building a strong team isn’t just about finding people with the right skills – it’s about creating an environment where people can succeed, regardless of their background. When we provide opportunities for people to rebuild their lives through meaningful work, we’re not just helping individuals; we’re strengthening our entire operation and contributing to a more resilient community. The commercial laundry business demands consistency, attention to detail, and teamwork – qualities that our STAR partnership employees bring in abundance. Their success is our success, and their gratitude reminds us daily why this work matters beyond just getting linens clean and pressed.
The Unsung Heroes: Why Maintenance Makes All the Difference in Commercial Laundry
When you’re running a hotel, gym, or spa, the last thing you want to worry about is whether your linens will be ready on time. That reliability you count on? It starts long before your laundry even hits our machines—it begins with the dedicated maintenance professionals who keep everything running like clockwork. Hugo López, one of our second-shift maintenance team members, recently shared insights that perfectly capture what makes commercial laundry operations truly dependable. With two years of hands-on experience, Hugo understands something that many people overlook: maintenance isn’t just about fixing things when they break—it’s about preventing problems before they happen. Every shift at our facility begins with detailed inspections. Hugo and his team walk through each machine, identifying potential issues, wear patterns, or repairs that need attention. This isn’t just routine checking boxes; it’s skilled professionals using their expertise to spot problems that could cause delays or quality issues down the line. For our hotel and spa partners, this means their guest linens are processed on equipment that’s operating at peak performance, every single time. What really sets professional commercial laundry apart is the team approach to maintenance. Hugo emphasized how each team member contributes to keeping equipment in optimal condition. This collaborative mindset means that when issues do arise—and they inevitably do in any industrial operation—the response is swift and coordinated. Hugo shared a perfect example of this in action. When a shuttle machine (which transports materials between processing stages) suffered a motor failure, the team didn’t just scramble to fix it. They immediately implemented a temporary solution to keep production flowing while sourcing replacement parts. The entire issue was resolved in under 24 hours, with production continuing uninterrupted. For businesses depending on timely linen delivery, this kind of proactive problem-solving makes all the difference. The most critical areas require constant attention, particularly in dryer operations where fire prevention is paramount. Hugo’s team maintains rigorous cleaning schedules for filters and monitoring systems, understanding that safety and reliability go hand in hand. This level of attention to detail ensures that when you partner with a professional laundry service, you’re not just getting clean linens—you’re getting peace of mind. What strikes us most about Hugo’s approach is his focus on innovation and continuous improvement. His team isn’t just maintaining equipment; they’re constantly looking for ways to enhance performance and prevent future issues. This commitment to excellence means our B2B partners can focus on their guests and customers, knowing their laundry operations are in expert hands. The reality is that behind every perfectly pressed hotel sheet and every fresh gym towel is a maintenance professional like Hugo, working diligently to ensure everything runs smoothly. It’s this behind-the-scenes expertise that transforms commercial laundry from a simple service into a reliable partnership that businesses can truly count on.
Building Teams That Deliver: The Real Story Behind Quality Service Gyms and Fitness Studios
When you’re running a hotel, gym, or spa, the last thing you want to worry about is whether your linens will come back clean and on time. But here’s something most people don’t think about: the quality of service you receive often comes down to the people doing the work, and the environment they work in. We’ve been thinking a lot about this lately, especially after hearing from Isaiah Gonzalez, one of our second-shift team members who’s been with us for about a year. His story really captures something important about how we approach building our team—and why that matters for the service our customers receive. Isaiah starts each shift the same way: walking in with a positive attitude, greeting everyone, then immediately assessing what needs to be done. He checks which hotel loads are coming in, what needs to be offloaded from trucks, and where the team might need to catch up. It’s the kind of proactive thinking that keeps operations running smoothly, especially during those busy periods when trucks are arriving and bins are flowing in non-stop. What struck us about Isaiah’s approach is how he’s found focus in the work itself. Separating linens and stocking bins for the washing machines gives him time to think and plan his day. There’s something meditative about the rhythm of the work when you’re part of a team that functions well together. And that’s exactly the kind of steady, thoughtful attention to detail that ensures your hotel’s sheets come back perfectly clean and properly sorted. The Foundation of Reliable Service Isaiah came to us through the STAR program when he was starting over and looking for stability. He needed a job that offered consistent hours and a reliable paycheck—the kind of foundation that lets someone build a life. What he found was more than just work; he discovered a community of hardworking people who welcomed him in. This isn’t unusual for us. We’ve learned that when you give people a real opportunity and create an environment where they can succeed, they bring an incredible level of dedication to the work. Isaiah talks about how the job isn’t easy—it’s long hours and physically demanding—but having positive people to work alongside makes all the difference. That positive energy and mutual support translates directly into the service our customers experience. When your team genuinely cares about each other and takes pride in their work, it shows up in every load of laundry that goes out the door. The attention to detail, the consistency, the reliability—these aren’t just operational metrics. They’re the result of people who are invested in doing good work because they’re part of something bigger than themselves. The commercial laundry business is built on trust. Hotels need to know their linens will be ready when guests arrive. Gyms depend on fresh towels for their members. Spas require that perfect level of cleanliness and care that matches their brand. That trust starts with having a team that shows up every day ready to deliver, and it’s strengthened by creating an environment where people can grow and succeed together. Isaiah’s story reminds us that quality service isn’t just about equipment and processes—though those matter too. It’s about the people who make it all work, and the culture that supports them in doing their best work every single day.
Behind the Scenes: The Engineering Mind That Keeps Philadelphia Operations Running Smoothly.
When you partner with a commercial laundry service, you’re not just getting clean linens—you’re getting the expertise of people who think about every detail of the process. Meet Jessica, our Philadelphia regional manager, whose background as an industrial engineer brings a unique perspective to how we serve hotels, gyms, salons, and spas across the region. Jessica’s day starts the same way every morning: checking key performance indicators to ensure production stays on schedule and deliveries arrive exactly when promised. It’s this kind of systematic approach that our customers rely on, even if they never see it happening behind the scenes. As she puts it, her role involves “making sure everything is running smoothly, making sure everything is being taken care of.” But what makes Jessica’s leadership style particularly effective is her willingness to jump in wherever needed. One day she might be coordinating with customer service to address a client concern, the next she could be handling maintenance issues or even making deliveries herself. This hands-on approach means problems get solved quickly, and nothing falls through the cracks. Beyond daily operations, Jessica works on the technology projects that keep us ahead of the curve—RFID testing, ERP system improvements, and marketing initiatives. These aren’t just tech upgrades for the sake of innovation; they’re investments in the reliability and consistency that busy hospitality and wellness businesses need from their laundry partner. What really drives Jessica’s passion for the work goes deeper than operational efficiency. She sees Wash Cycle Laundry as “something way bigger than you would think.” While other companies might focus solely on the transaction, we’re building careers and contributing to our community. Jessica takes particular pride in how we create opportunities for people who might face barriers to employment elsewhere, giving them a chance to show what they’re capable of and build meaningful careers. This philosophy extends directly to how we serve our customers. Jessica emphasizes the care that goes into every single step—from scheduling pickups and storing items properly to selecting the right products for each type of laundry load. It’s about ensuring that everything comes out as clean as possible and gets delivered on time, meeting the high expectations that hotels and spas have for their linens and uniforms. The attention to detail that Jessica brings to Philadelphia operations reflects something you won’t find at every commercial laundry service. When an industrial engineer is thinking about your laundry processes, you get the kind of systematic reliability that keeps your business running smoothly, day after day.
Meet NAAM – A Partner in Creating Lasting Job Opportunities
At Wash Cycle Laundry, we believe in building more than just a business — we’re building a community. That’s why we’re thrilled to introduce you to one of our remarkable hiring partners: “New American Association of Massachusetts (NAAM). We’re spotlighting Geraldine Gabon, an Employment Specialist at NAAM, who plays a vital role in helping refugees and immigrants build new lives here in the Boston area. Her work is not only inspiring — it’s essential. NAAM supports newcomers with job placement, training, and long-term career pathways that create real stability. We’re proud to collaborate with Geraldine and her team to provide lasting employment opportunities for those who need them most. By working with organizations like NAAM, we’re able to turn laundry jobs into meaningful, sustainable careers — the kind that support families, build confidence, and change lives.
December 2023 – American Laundry News, Wash Cycle Laundry is a Groundbreaker with New Boston-Area Plant
https://americanlaundrynews.com/articles/wash-cycle-laundry-groundbreaker-new-boston-area-plant June 2024 – Textile Services, Wash Cycle’s Cash Advances for Staff – A Winning HR Policy https://www.trsa.org/news/wash-cycle-cash-advances-for-staff-a-winning-hr-policy/ December 2023 – American Laundry News, Wash Cycle Laundry is a Groundbreaker with New Boston-Area Plant https://americanlaundrynews.com/articles/wash-cycle-laundry-groundbreaker-new-boston-area-plant July 2024 – Textile Services, Wash Cycle Laundry – A “Clean Slate” For Growth, Post-COVID https://www.trsa.org/wp-content/uploads/2024/06/WashCycleJuly24.pdf June 2024 – Textile Services, Wash Cycle’s Cash Advances for Staff – A Winning HR Policy https://www.trsa.org/news/wash-cycle-cash-advances-for-staff-a-winning-hr-policy December 2023 – American Laundry News, Wash Cycle Laundry is a Groundbreaker with New Boston-Area Plant https://americanlaundrynews.com/articles/wash-cycle-laundry-groundbreaker-new-boston-area-plant