When you’re running a hotel, gym, or spa, the last thing you want to worry about is whether your linens will come back clean and on time. But here’s something most people don’t think about: the quality of service you receive often comes down to the people doing the work, and the environment they work in.
We’ve been thinking a lot about this lately, especially after hearing from Isaiah Gonzalez, one of our second-shift team members who’s been with us for about a year. His story really captures something important about how we approach building our team—and why that matters for the service our customers receive.
Isaiah starts each shift the same way: walking in with a positive attitude, greeting everyone, then immediately assessing what needs to be done. He checks which hotel loads are coming in, what needs to be offloaded from trucks, and where the team might need to catch up. It’s the kind of proactive thinking that keeps operations running smoothly, especially during those busy periods when trucks are arriving and bins are flowing in non-stop.
What struck us about Isaiah’s approach is how he’s found focus in the work itself. Separating linens and stocking bins for the washing machines gives him time to think and plan his day. There’s something meditative about the rhythm of the work when you’re part of a team that functions well together. And that’s exactly the kind of steady, thoughtful attention to detail that ensures your hotel’s sheets come back perfectly clean and properly sorted.
The Foundation of Reliable Service
Isaiah came to us through the STAR program when he was starting over and looking for stability. He needed a job that offered consistent hours and a reliable paycheck—the kind of foundation that lets someone build a life. What he found was more than just work; he discovered a community of hardworking people who welcomed him in.
This isn’t unusual for us. We’ve learned that when you give people a real opportunity and create an environment where they can succeed, they bring an incredible level of dedication to the work. Isaiah talks about how the job isn’t easy—it’s long hours and physically demanding—but having positive people to work alongside makes all the difference.
That positive energy and mutual support translates directly into the service our customers experience. When your team genuinely cares about each other and takes pride in their work, it shows up in every load of laundry that goes out the door. The attention to detail, the consistency, the reliability—these aren’t just operational metrics. They’re the result of people who are invested in doing good work because they’re part of something bigger than themselves.
The commercial laundry business is built on trust. Hotels need to know their linens will be ready when guests arrive. Gyms depend on fresh towels for their members. Spas require that perfect level of cleanliness and care that matches their brand. That trust starts with having a team that shows up every day ready to deliver, and it’s strengthened by creating an environment where people can grow and succeed together.
Isaiah’s story reminds us that quality service isn’t just about equipment and processes—though those matter too. It’s about the people who make it all work, and the culture that supports them in doing their best work every single day.
