When you partner with a commercial laundry service, you’re not just getting clean linens—you’re getting the expertise of people who think about every detail of the process. Meet Jessica, our Philadelphia regional manager, whose background as an industrial engineer brings a unique perspective to how we serve hotels, gyms, salons, and spas across the region.
Jessica’s day starts the same way every morning: checking key performance indicators to ensure production stays on schedule and deliveries arrive exactly when promised. It’s this kind of systematic approach that our customers rely on, even if they never see it happening behind the scenes. As she puts it, her role involves “making sure everything is running smoothly, making sure everything is being taken care of.”
But what makes Jessica’s leadership style particularly effective is her willingness to jump in wherever needed. One day she might be coordinating with customer service to address a client concern, the next she could be handling maintenance issues or even making deliveries herself. This hands-on approach means problems get solved quickly, and nothing falls through the cracks.
Beyond daily operations, Jessica works on the technology projects that keep us ahead of the curve—RFID testing, ERP system improvements, and marketing initiatives. These aren’t just tech upgrades for the sake of innovation; they’re investments in the reliability and consistency that busy hospitality and wellness businesses need from their laundry partner.
What really drives Jessica’s passion for the work goes deeper than operational efficiency. She sees Wash Cycle Laundry as “something way bigger than you would think.” While other companies might focus solely on the transaction, we’re building careers and contributing to our community. Jessica takes particular pride in how we create opportunities for people who might face barriers to employment elsewhere, giving them a chance to show what they’re capable of and build meaningful careers.
This philosophy extends directly to how we serve our customers. Jessica emphasizes the care that goes into every single step—from scheduling pickups and storing items properly to selecting the right products for each type of laundry load. It’s about ensuring that everything comes out as clean as possible and gets delivered on time, meeting the high expectations that hotels and spas have for their linens and uniforms.
The attention to detail that Jessica brings to Philadelphia operations reflects something you won’t find at every commercial laundry service. When an industrial engineer is thinking about your laundry processes, you get the kind of systematic reliability that keeps your business running smoothly, day after day.
