An Inside Look Into Our Operation

Hi, this is Hayley from Ash Cycle Laundry. How can I help you? You’d like to set up an account with us? Wonderful I’m going to take down some information of where you’re located and what sort of needs you have. I will relay it back to our operational team, answer any of your questions, and we can get you set up and visited as soon as tomorrow. How does that sound? Wonderful Okey. We look forward to working with you and I hope you have a wonderful day. Thank you, DELUXE Cleaning SolutionsTHE DEACON

Meet Hayley : Our Customer Care Manager

Tell us about yourself Can you tell us about your organization and the work you do? Hi, My name is Hayley and I am the customer care manager here at WashCycle. My job includes overseeing communication with our customers as well as our operational team, making sure that each interaction is as smooth as possible, timely and aligned with our standards. I also contribute to our marketing efforts, helping to shape how we connect with you guys and represent, the Wash Cycle brand. What’s a typical day like for you? A typical day for me starts with daily check ins with our team to review schedules, track any potential delays and ensure that our customers are informed every step of the way. I also manage any incoming request that you may have and making sure that everything is running smoothly behind the scenes. I, also participate in weekly team meetings. That gives us the chance to review client satisfaction, address any concerns, as well as brainstorm ideas how we can improve. Every day is pretty balanced of coordinating, communication and problem solving. What makes Wash Cycle different from other laundry services? What makes Wash Cycle Laundry different is how big and inclusive our team is and the way that we work together. Everyone here shares the same commitments to putting the customer first and we’re always looking for ways to improve. Some big changes, some small changes, but welcoming ideas from anyone on the team. At Wash Cycle Laundry, I definitely feel like all of our voices matter. What’s one thing customers might not know about our work here? How complex and detailed running a commercial laundry operation really is. there are so many factors involved from logistics, equipment, staffing, quality control, just to make sure that everything goes out as perfect as should. The behind-the-scenes process play a critical role in our daily success and for it. Arriving to your loading dock. I truly enjoy being a part of a company like Wash Cycle Laundry. The teamwork, the shared purpose, the constant drive to do better, it all makes us more than just a job. It’s a place where I feel really proud to work.

Client Spotlight: Yowie Hotel’s Seamless Laundry Experience

Can you tell us a bit about your business and with you do? My Name is Valerie Abitbol. I’m one of the partners here at yowie hotel.We operate yowie Hotel which is an invisible service boutique hotel in the heart of queen Village in Philadelphia. Our vision was to create a space that felt warm, welcome and was the guest room to the neighborhood. How did you find out about Wash Cycle Laundry? We were looking for a local, reliable linen service that aligned with our values particularly around sustainability and community. After researching several options, wash cycle laundry stood out to us and we heard great things through word of mouth, We first partnered with wash cycle laundry when we opened the deacon in 2019 and it was the easy decision to continue working with wash cycle laundry when we opened the yowie hotel in 2020. How has Wash Cycle Laundry helped your business? Wash cycle laundry has been a huge help in streamlining after linen operation our hotels. Turnaround is quick, the quality is consistently excellent and the communication is very reliable. These are all huge deals in hospitality industry, especially when we’re jungling. What do you appreciate most about our services? It’s the reliability, the attention to detail and the people it it’s clear wash cycle laundry takes pride in their work and values, their clients and their team. From our linens coming back meticulously folded to the flexibility wash cycle laundry has shown with last minute changes to the responsiveness of their team. There’s a consistent commitment to service here. They’re always willing to problem solve and to collaborate which is made a true partner in this operation. Special Thanks toYOWIE